maintainIT
Delivering on the Promise of proactive server maintenance that fits your budget.
Looking to keep tighter control over your IT budget, while still ensuring that your servers are being properly monitored and maintained? Skoda Minotti maintainIT may be the answer.
maintainIT is a comprehensive managed solution that ensures your computer network is being proactively maintained by our IT professionals. In addition, maintainIT includes unlimited technical support for your staff.
Most importantly, maintainIT ensures that all of your maintenance needs are being met at a fixed cost, ensuring that you don’t break your budget because a server went down.
An maintainIT solution provides you with the following:
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Service
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Benefits
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Server real-time monitoring
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- Monitor system up-time with automatic notification
- Real-time server usage (processor load, memory and hard drive space usage)
- Critical services monitoring (SMTP, World Wide Web, print spooler, DNS, DHCP)
- Windows event log monitor for critical events
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Proactive server maintenance
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- Install Windows Updates on an as recommended basis
- Install Windows Service Packs when released
- Weekly confirmation of anti-virus programs are updating
- AVG Enterprise licenses for server & Exchange
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Proactive PC maintenance
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- Install Windows Updates on an as recommended basis
- Install Windows Service Packs when released
- Weekly confirmation of anti-virus programs are updating
- AVG Enterprise licenses for server & Exchange
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Data backup management
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- Review of daily logs and adjustments if needed
- Quarterly restores from randomly selected media
- Test restores of Exchange Mailboxes, selected files and folders
- We’ll fully restore your server(s) data (must have proper backup systems in place)
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Unlimited technical support
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- On call technical support services
- Unlimited remote support of server(s) and desktops
- Unlimited phone and email support services
- Skoda Minotti’s standard business hours M-F
8:30am – 5:30pm
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Monthly reporting
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- Executive summary including Network Health Score
- Patch management status
- Open, closed and active service tickets
- Backup management report
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Moves, adds, changes of personnel
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- We will setup existing computer for existing employee
- Setup, create and configure accounts for new employees on existing computer
- Disable account when employees leave the company
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3rd party vendor assistance
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- Interact with all hardware and software vendors on behalf of your organization to ensure proposals, pricing and work performed are accurate and satisfactory
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Network documentation
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- Network map (Visio Diagram)
- Technology vendor contact information
- Password list
- Typical computer setup and configuration
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Asset tracking
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- Software licenses owned and purchased
- Hardware inventory with specification
- Warranty tracking
- Software renewal dates
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Annual technology planning meeting
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- Work closely on technology related expenditures portion of annual budget
- Allocate timelines for retiring and acquiring of hardware and software
- Anticipate future need for planning purposes
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Discounted hourly rates for non-maintainIT services
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- Network infrastructure, business, applications & telecom
- No overtime rates
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For more information on how maintainIT services can benefit your business, contact one of our Information Technology Client Service Professionals at 440-449-6800.